Terms & Conditions
DEFINITIONS:
Within these conditions the following terms will have the following meaning: the “Company” means www.flyingleaps.co.uk. “Customer” means the customer of the company.
PAYMENT:
Payment will become due upon placement of the order. No goods will be supplied without payment.
DELIVERY:
Goods will be delivered by a carrier of the Company’s choosing such as Royal Mail, dispatched first class and ‘to be signed for’. Carriage will be at cost to the Customer and will be included in the invoice issued at the time of dispatch of the goods. We aim to dispatch goods within 10 working days of receipt of the Customer order. Therefore please wait 14 days from the date of placing an order before contacting www.flyingleaps.co.uk regarding any items not yet delivered.
CLAIMS:
Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to the Company within seven days of the date of receipt of the goods. The Company shall be afforded a reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by the Company, promptly return any of the goods subject of any claim together with any original packing materials securely packaged and return them to the Company for inspection.
LIABILITY:
- a) If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, the Company shall at its option replace them with similar goods, or allow the Customer credit for their invoice value.
- b) If the Customer establishes that any of the goods are defective the Company shall, at its option replace them with similar goods or allow the Customer credit for their invoice value.
- c) In no circumstances shall the liability of the Company to the Customer under this condition exceed the invoice value of the goods.
TAXES AND DUTIES:
Non-UK resident Customers should be aware that they may be liable to pay Import Taxes and Duties if the value of goods ordered are of a value over their national import thresholds.
PRIVACY POLICY:
The information we collect – email address, full name and home address – is strictly for internal use only, to help provide a more personalised experience of our website and to inform you of anything we think you might find interesting. You have the option to not receive any further communication both when you order and each time we might contact you in future. The information we hold on customers is used to tailor the site to their interests.
